Refund and Cancellation Policy

Effective date: 30 September 2026

This policy covers purchases on getmotionai.com. Purchases in the MotionAI iPhone app are made through Apple, and Apple handles their refunds under its own policies.

Cancelling a plan

• Monthly and yearly plans renew automatically at the end of each period until you cancel.
• You can cancel any time from your account on the website, or by emailing support@getmotionai.com.
• When you cancel, the plan stops renewing. It stays active, with its monthly credits, until the end of the period you already paid for. We don't refund the unused part of a period.

Refunds

• Failed videos: if a video fails or you cancel it before it's made, its credits are returned to your balance automatically.
• Unused purchases: within 14 days of a purchase, if you haven't used any credits from it, you can ask for a full refund.
• Used credits: once you've created videos with credits from a purchase, that purchase isn't refundable, except where the law requires it. If something went wrong, tell us and we'll look at it.
• Right of withdrawal (EU and UK): you can withdraw from a purchase within 14 days. When you start using its credits, you ask us to supply the digital content right away, and you lose the right of withdrawal for that purchase.

How to ask for a refund

Email support@getmotionai.com with your account ID (in the account menu on the website) and your order number. Refunds go back to the original payment method through our payment provider; how long they take to appear depends on your bank.

If a purchase is refunded or charged back, the credits it gave are removed from your balance.

Contact

Questions about this policy: support@getmotionai.com. See Contact.